Telesales Rep - Inbound
$38,993–$53,616 year
RemoteUnited States
Job Summary
Receive and handle high-volume telephone calls and live chats from customers placing orders, inquiring about products, and resolving pricing errors or back-order issues. Suggest related or upgraded products using consultative sales techniques while informing clients of promotional items and manufacturer specials. Manage customer complaints and coordinate with Customer Service on returns, re-orders, and credit matters. Consult with managers to obtain approval on overriding product pricing and review restrictions on product shortages. Navigate Henry Schein's systems to find solutions for internal and external customers, attend monthly team meetings, and complete all compliance trainings. Maintain current product knowledge and industry trends while adhering to company policies and Worldwide Business Standards.
Required Qualifications
- Strong selling skills
- Negotiation skills
- Ability to answer a high volume of incoming calls
- Ability to call out as needed
- Ability to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex issues
- Ability to plan and arrange activities
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Establish productive working relationships at multiple levels within the organization
- Typically 2 or more years of related experience
- Bachelor's degree preferred
Desired Qualifications
- High School education, vocational training and/or on-the-job training
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