Telesales Executive - Tenant Services
HybridNewcastle, Northern Ireland, United Kingdom
Job Summary
Conduct outbound calls to tenants to sell home-move products such as TV, broadband, utilities, removals, and contents insurance while understanding customer needs and maximizing sales revenue. Achieve monthly targets and KPIs by providing an outstanding customer experience that simplifies the moving process. Attend compliance, product, and service training, record information in relevant databases, and ensure the lead portal remains up to date. Explain compliance regulations to tenants and adhere to these processes while liaising with internal teams and stakeholders to build relationships and share learnings. Report to the Sales Manager and collaborate with other Telesales Executives to reach targets and develop skills in a supportive, fast-paced environment.
Required Qualifications
- Natural drive to smash sales targets
- Resilience that bounces back stronger every time
- Confident, clear, and approachable communicator
- Ability to thrive as a true team player
- Curiosity and coachability
- Adaptability with agility
- Comfort in a fast-paced environment
- Age of at least 18 or over
Desired Qualifications
- Experience in selling home-move products
- Experience in understanding customer needs
- Experience in maximising sales revenue opportunities
- Experience in providing an outstanding customer experience
- Experience in recording information in databases
- Experience in keeping lead portals up to date
- Experience in explaining compliance regulations
- Experience in building relationships with internal and external stakeholders
- Experience in achieving monthly targets and KPIs
- Experience in attending compliance, product, and service training
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