Telesales Account Specialist
HybridBucharest, București, Romania
Job Summary
Conduct proactive outreach to review client satisfaction, solution usage, and evolving needs while building rapport with decision-makers. Educate clients on employee usage behaviors and best practices to improve adoption, then identify and pitch upsell opportunities based on company growth. Maintain accurate records of client status and opportunity stages in Salesforce, sharing market insights with Sales and Product teams. This role requires a Bachelor's degree and 1–3 years in B2B account management or telesales, with Salesforce knowledge preferred. Working in a hybrid environment, you will collaborate with local business teams and stakeholders to drive benefit adoption across Pluxee's digital platform.
Required Qualifications
- Bachelor's degree in Business, Marketing, HR, or related field
- 1–3 years in B2B account management, Telesales or retention roles
- Strong consultative sales, negotiation, and communication skills
- Experience using CRM tools for pipeline and opportunity management
- Good organizational skills and ability to manage multiple commercial activities simultaneously
- Strong virtual and in-person communication capabilities
- Proficiency in Microsoft 365 tools
- Client Relationship Management
- Consultative Upselling
- CRM Accuracy & Pipeline Discipline
- Employee Engagement Insight
Desired Qualifications
- Salesforce knowledge is preferred
- Knowledge of full-cycle sales methodologies is considered an advantage
- Fluency in English is preferred
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