Telesales Account Mgr II
On-siteManila, Metro Manila, Philippines
Job Summary
Manage an existing book of business by retaining customers through annual subscription renewals aligned with business strategies and growing the portfolio by hunting opportunities within the current base. Generate upsell opportunities and convert forecasted pipeline to sales while engaging with customers to verify user experience and identify pain points. Drive conversations based on mutual understanding, addressing needs with value-led proposals and collaborating with cross-functional partners to extend the positive customer experience. Meet sales team objectives including retention activities and increasing ICIS value for global clients. This role supports RELX's purpose of enabling professionals to make better decisions through information-based analytics and decision tools.
Required Qualifications
- Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
- At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
- Great listener, quick thinker, and the ability to work independently and as a team
- Experience in a corporate / B2B sales environment
- Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
- Strong detail orientation with the ability to follow defined processes
- Strong time management skills
- Enthusiastic and creative with the ability to inspire others and our customers
- Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service
- Good knowledge of Microsoft Office
- English essential
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 month
- Must have a Successful or above rating in the last Enabling Performance cycle
Desired Qualifications
- Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
- Experience in a corporate / B2B sales environment preferred
- Great listener, quick thinker, and the ability to work independently and as a team
- Strong detail orientation with the ability to follow defined processes
- Strong time management skills
- Enthusiastic and creative with the ability to inspire others and our customers
- Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service
- Good knowledge of Microsoft Office
- Experience in handling CRM tool is a plus
- English essential and additional languages preferred (Mandarin, Korean, Japanese)
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