TELEPHONE SALES REPRESENTATIVE (Full-Time & Part-Time)
On-siteCape Town, Western Cape, South Africa
Job Summary
Make outbound and receive inbound calls to promote products and services, identifying customer needs and providing tailored sales solutions. Achieve daily, weekly, and monthly sales targets and KPIs while accurately recording interactions and updating CRM systems. Utilize knowledge bases and training to answer customer questions, troubleshoot issues, and ensure first call resolution through effective problem-solving. Adhere to required scripts, policies, and procedures, escalating complex issues to the managerial team as needed. Attend meetings and review training materials to stay current on program knowledge, systems, and processes.
Required Qualifications
- National Senior Certificate (NSC) or an equivalent high school qualification
- Experience with data entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to background/security investigation and drug screening
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