Telephone Operator / Switchboard Operator (7:00am-3:00pm) Shift
On-siteFresno, California, United States
Job Summary
Answer and process high volumes of incoming telephone calls for the VA Central California Health Care System, routing inquiries to appropriate clinics, departments, and personnel. Operate Cisco telephone consoles, automated call distribution systems, and paging equipment to broadcast emergency overhead pages and respond to alarms, Code Blue, fire alarms, and disaster notifications. Assist patients, visitors, and outside agencies with information while entering messages through the VA messaging system and maintaining accurate records of equipment malfunctions. Ensure confidentiality of patient and employee information in accordance with HIPAA and VA regulations. Maintain professionalism during heavy call volume and emergency operations while working rotating shifts covering days, evenings, nights, weekends, and holidays.
Required Qualifications
- High School Diploma or GED
- Minimum one (1) year of experience in a telephone operator, switchboard, call center, receptionist, healthcare communications, customer service, or similar environment
- Excellent verbal communication and customer service skills
- Ability to multitask in a fast-paced environment
- Ability to operate multiple computer applications simultaneously
- Strong attention to detail
- Ability to remain calm during emergencies
- Ability to obtain and maintain all VA background investigation and credentialing requirements
- Must be legally authorized to work in the United States
- Weekends and holidays required
Desired Qualifications
- Previous VA or hospital switchboard experience
- Experience operating Cisco telephone systems
- Experience with automated call distribution (ACD) systems
- Experience using overhead paging systems
- Medical terminology knowledge
- Experience handling emergency communications
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