Telephone Operator
On-siteMiami Beach, Florida, United States
Job Summary
Answer all incoming calls, including page phones and the switchboard, while treating callers with respect and adhering to customer service standards. Handle each call professionally, request assistance from other departments rather than blind transfers, and page personnel based on the approved schedule. Interpret all hospital codes to identify communication actions, respond to codes by notifying pertinent personnel, monitor alarm indicators and enunciators, and immediately answer Emergency/123 lines to alert appropriate staff. Follow medical center policies regarding patient information release. Full-time night shift from Friday to Monday (11 PM–7 AM) with Tuesday, Thursday on-call rotation.
Required Qualifications
- HS diploma/GED or equivalent
- Excellent communication skills
- Bilingual in Spanish
Desired Qualifications
- Contact Center or office experience
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