Telephone Operator FT
$35,843–$49,732 year
On-site · Towson, Maryland, United States
Job Summary
Under direct supervision, the Telephone Operator handles answering, screening, and routing of all incoming, outgoing, and interoffice calls; processes clinical codes and hospital emergencies by notifying appropriate personnel; answers after-hours calls for physician practices and pages on-call providers; monitors paging systems and alarms; maintains records and logs; opens Helpdesk tickets and supports IT-related password resets. Requires a high school diploma or equivalent and at least one year of customer service experience (preferably in health care) with one year of switchboard experience preferred. Must demonstrate strong communication skills, calm handling of emergencies, ability to work under pressure, and tact and diplomacy. The role supports GBMC and affiliated hospitals in Towson, MD, with a full benefits package and competitive pay.
Required Qualifications
- High school diploma or equivalent
- One-year experience in a customer service position, preferably in health care
- One year switchboard experience preferred
- Skills in oral and written communication
- Ability to handle emergency situations calmly and efficiently
- Ability to work under pressure with frequent interruptions
- Ability to exercise tact and diplomacy
- Experience operating hospital paging systems
- Resets Meditech passwords
Desired Qualifications
- High school diploma or equivalent
- One-year experience in a customer service position, preferably in health care
- One year switchboard experience preferred
- Strong oral and written communication skills
- Ability to handle emergency situations calmly and efficiently
- Ability to work under pressure with frequent interruptions
- Tact and diplomacy in interactions
- Experience operating hospital paging systems
- Experience with password resets in clinical software (e.g., Meditech)
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