Telephone Operator
On-siteSan Mateo, California, United States
Job Summary
Handle incoming and outgoing calls in an attentive, courteous, and efficient manner according to standard operating procedures. Take and deliver messages, send or receive guest faxes, and process wake-up calls per guest request. Provide accurate hotel information, directions, and familiarize guests with the surrounding area while maintaining guest privacy. Serve as a radio dispatcher maintaining proper radio and paging procedures. Record and relay all guest requests, verify completion, and maintain a daily activity log. Establish and maintain an efficient filing system of guest registration cards. Assist with front desk procedures including bucket checks and other duties assigned by the Front Desk manager.
Required Qualifications
- High School diploma or equivalent
- Experience in a hotel or related field
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to multi task
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must routinely meet deadlines
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- High School diploma or equivalent and/or experience in a hotel or related field preferred
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