Telephone Concierge - North Central Location
On-siteEdmonton, Alberta, Canada
Edmonton, Alberta, CanadaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Answer incoming calls, direct traffic through the switchboard, and manage patient messages while logging requests. Monitor telephone operating systems and book appointments, providing excellent customer service over the phone. Maintain proficiency with Curve and Ortho2 Edge software and communicate clearly in English. Work in a fast-paced environment with professional clinical teams, requiring travel between multiple city offices during training. Full-time hours with pay based on experience, including vacation pay, free uniforms, and bonus opportunities.
Required Qualifications
- Call centre experience
- Experience with Reception/Administrative work, preferably in dental
- Must be computer proficient and learn new software easily
- Excellent communication skills
- Ability to work in a fast paced environment
- Availability to work during applicable business hours
- Ability to work well with children of all ages
- English proficient in speaking and writing
- Excellent customer care skills in person and on the phone
- Must be willing to travel between multiple offices within the city (during training period)
Desired Qualifications
- Must be self-motivated
- organized
- detail oriented
- caring
- compassionate
- positive attitude
- professional commitment
- friendly
- out-going
- team-oriented
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