Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift
$52,000–$64,501 year
On-siteRiverside, California, United States
Job Summary
Connect clients with banking solutions by balancing service requests and sales opportunities while uncovering financial needs. Respond to inquiries, create customized solutions, and sell products including checking accounts, credit cards, CDs, IRAs, and loans. Identify client needs for licensed sales functions, quote rates, and manage risk in every transaction. Engage with clients using plain language to build rapport and handle objections. Works Tuesday through Saturday across multiple shifts, including weekends and holidays, with a base hourly pay range of $25.00 to $31.01. Requires high school diploma and intermediate computer proficiency.
Required Qualifications
- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Minimum of an intermediate level of proficiency with computers
- Self-motivated with excellent organizational skills
- Strong decision-making and problem-solving skills
Desired Qualifications
- Experience in the banking/financial industry
- Experience working in a call center
- Experience in telephone sales
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