Teleoperador Bilingüe

Coordinate with specialized technicians via phone or digital channels to schedule appointments, verify availability, and manage service assignments. Maintain an up-to-date database of technicians by zone, specialty, and service level. Confirm receipt of parts, manuals, or technical information required for interventions. Channel technical incidents or special requirements between clients and assigned technicians. Ensure efficient communication while managing incidents and digital tools like CRM and ticketing platforms. This role supports a client with over 15 years in the Spanish and US appliance repair markets.