Teleoperador Bilingüe

Answer calls and messages in Spanish and English, adapting tone and language for each client. Resolve inquiries regarding services, availability, pricing, amenities, and hotel policies while managing reservations, modifications, and cancellations efficiently. Apply a customizable opening speech to present offers and promotional packages, then identify client needs to offer personalized solutions and close sales. Promote additional services such as excursions, restaurants, and spas, while responding to social media comments to maintain a positive hotel image. Manage inbound campaigns to capture and qualify leads across online channels, ensuring accurate information is provided on all platforms and interactions are logged correctly. Collaborate with other hotel departments to guarantee an optimal guest experience and stay updated on current offers and policies.