Telehealth Technician
On-siteKingston, New York, United States
Job Summary
Conduct telehealth imaging including tele-retinal screening, tele-dermatology, and tele-wound care imaging as identified by providers. Manage patient site clinical, business, scheduling, and technical aspects for real-time telehealth applications. Coordinate information between facilities to expedite patient telehealth modalities and ensure continuity of care. Prepare equipment for examinations, establish video conferencing connections, and facilitate interactions between providers and patients. Perform direct care duties such as measuring temperature, blood pressure, and respiratory rate while documenting clinical information in electronic medical records daily. Make follow-up visits and provide general clerical support. Requires current CPR/BLS certification, LPN/LVN license or medical assistant certificate, and two years of clinical experience.
Required Qualifications
- Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.
- Thorough knowledge of the variations in anatomy.
- Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
- Prefer two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience).
- Ability to follow orders and works under close supervision, while demonstrating initiative and independence.
- Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
- Knowledge of the concepts of customer service technique related to population.
- Effective verbal and written communication skills along with proper telephone etiquette.
- Knowledge of computer functions and electronic medical records.
- Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
- Must be detail oriented and have the ability to multi-task.
- Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).
- LPN/LVN from an accredited nursing school OR certificate of completion from an approved medical assistant training program.
- Current and unrestricted nursing license in New York or medical assistant certificate.
- Moderate physical activity.
- Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
- Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.
Desired Qualifications
- Prefer two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience).
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