Telehealth Technician
On-siteTupelo, Mississippi, United States
Job Summary
Conduct telehealth imaging including tele-retinal screening, tele-dermatology, and tele-wound care imaging as referred by providers. Manage clinical, business, scheduling, and technical aspects for real-time telehealth applications, including specialty and primary care encounters. Coordinate information between facilities to ensure continuity of care and facilitate interactions between patients, providers, and the PACT team. Perform direct care duties such as taking vital signs and provide educational materials regarding health care activities. Document clinical information in electronic medical records daily and make follow-up visits. Requires current CPR/BLS certification, moderate physical activity, and ability to handle medical emergencies.
Required Qualifications
- Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.
- Thorough knowledge of the variations in anatomy.
- Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
- Prefer two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience).
- Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
- Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
- Knowledge of the concepts of customer service technique related to population.
- Effective verbal and written communication skills along with proper telephone etiquette.
- Knowledge of computer functions and electronic medical records.
- Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
- Must be detail oriented and have the ability to multi-task.
- Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).
- Moderate physical activity.
- Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
- Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.
Desired Qualifications
- Prefer two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience).
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