Telecommunications Mechanic II
$58,240–$68,640 year
On-siteBay Saint Louis, Mississippi, United States
Job Summary
Provide Tier 1 & 2 support for trouble calls related to Cisco VoIP products and meet with customers to gather specialized networking requirements. Collaborate with Network Engineering teams, participate in Agency working groups, and support daily Move, Add, and Change orders to meet contract SLAs. Respond to trouble tickets and process ESD orders for NASA services, while installing and maintaining VoIP equipment including handsets. Build user Jabber and Microsoft Teams accounts, create voice mail requirements in Unity, and update line/switch/cable information in CIMS. Rotate on-call duties to support after-hours and weekend callouts. Requires high school diploma with five years of VoIP experience, knowledge of Cisco networking products, and a Public Trust clearance.
Required Qualifications
- U.S. Citizenship
- Ability to obtain and maintain a Public Trust
- High school diploma
- At least five (5) years of relevant experience in Voice over IP (VoIP) technologies and telecommunications support
- Knowledge of Cisco networking products (Cisco Voice Gateways and NVT Phybridge)
- Excellent communication and writing skills, including developing and presenting training materials, implementation plans, and diagrams
- Familiarity with the Microsoft Office Suite, including Teams, Visio and Project
- Ability to safely lift, carry, and move telecommunications equipment, including switches, servers, and UPS units, weighing up to 75 pounds
- Visual acuity necessary to safely and effectively perform assigned duties
- Ability to work outdoors in varying weather conditions
- Ability to be exposed to wet or humid conditions
- Ability to be exposed to moving mechanical parts
- Ability to be exposed to elevated work areas
- Ability to be exposed to fumes or airborne particles
- Ability to be exposed to hazardous chemicals
- Ability to be exposed to extreme heat
- Ability to be exposed to electrical hazards
- Ability to consistently work in high noise levels
- Ability to use hands to handle, manipulate, and operate equipment and tools
- Ability to stand, walk, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally
- Ability to sit occasionally
- Tier 1 & 2 support for trouble calls related to Cisco VoIP products
- Ability to meet with customers to gather specialized networking requirements, especially related to the VoIP network
- Ability to communicate and collaborate in cross-functional teams with Network Engineering teams supporting other NASA locations
- Ability to participate in Agency working groups
- Ability to support daily Move, Add, and Change orders in a timely manner to meet contract SLA's
- Ability to respond to trouble tickets in a timely manner to meet contract SLA's
- Ability to receive and process ESD orders for NASA/NASA contractor services
- Ability to install and maintain VoIP equipment to include handsets
- Ability to build line, device, and user profiles in Cisco CUCM to include installing the Certification Authority Proxy Function (CAPF) certificate for new phone service
- Ability to build user Jabber and Microsoft Teams accounts and email instructions for installation noting user's sign-in credentials
- Ability to create, reset, or delete voice mail requirements in Unity based on work order request
- Ability to lock/unlock MAC addresses in the System Configuration and changes software (Putty) for Phybridge and VG connections
- Ability to update line/switch/cable pair/jack information in CIMS for tracking capability
- Activity scheduling and coordination with Enterprise Network Operations Center Technicians
- Ability to rotate on-call duties to support after hours and weekend callouts
- Experience with Cisco Unified Call Manager (CUCM)
- Experience with Cisco Unity Connection Administration (Voicemail Management)
- Experience with BMC Remedy IT Service Management (NITSM)
- Experience with OWEB - Online Seat Ordering System
- Experience with ESD - Enterprise Service Desk (Service Now)
- Experience with SDCA - Stennis Data Center Admin
- Experience with Microsoft Outlook
- Experience with Microsoft Teams
- Experience with Microsoft Word
- Experience with Microsoft Excel
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