Telecommunications Analyst Senior
$69,593–$69,593 year
On-siteLake Worth, Texas, United States
Job Summary
Design, administer, and optimize enterprise-grade VoIP and unified communications platforms across multiple campuses, ensuring service availability, redundancy, and business continuity. Develop technical standards, monitor system performance, and lead migrations to cloud and hybrid telephony solutions while coordinating with vendors on lifecycle planning. Provide technical guidance, mentor staff, and act as escalation points for complex troubleshooting, applying security best practices for fraud prevention and access controls. Participate in change management, after-hours maintenance, and on-call support to minimize service disruption.
Required Qualifications
- Bachelor's degree in Information Technology, Telecommunications, Networking, or a related field
- Four years of related experience
- Equivalent combination of education and experience
- Knowledge of Microsoft Office Professional or similar application
- Knowledge of Session Initiation Protocol (SIP), call routing, dial plans, voice gateways, Private Branch Exchange (PBX)/soft-PBX platforms, and enterprise voice environments
- Attention to detail while maintaining effective time and task management
- Ability to Express and present complex concepts and information in a manner easily understood by others
- Ability to Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
- Ability to Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
- Regular physical attendance
- Participate in on-call support and scheduled after-hours maintenance as required to support critical infrastructure and ensure continuity of operations
- Valid Florida driver's license
Desired Qualifications
- Experience supporting E911/e911, emergency communications, contact center technologies, or public safety integrations
- Knowledge of IT service management practices and structured change control processes
- Ability to Lead complex telecommunications initiatives across multiple campuses
- Relevant certifications such as Microsoft Teams Voice Engineer, Cisco Collaboration (CCNP Collaboration), or equivalent
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