Telecommunication Officer [Dispatcher]

Telecommunication Officer handles emergency 911 and non-emergency calls, determines urgency, dispatches police units, and maintains contact with field units. Works in a 24-hour facility with rotating shifts and potential overtime; may assist in training and equipment management. Requires initiative and sound judgment when interacting with distressed individuals. Must communicate effectively, possess problem-solving and teamwork skills, be proficient in writing and basic mathematics, and be knowledgeable of local regulations and CAD/communications equipment. Key duties include prioritizing calls, monitoring unit activity, logging communications, accessing databases as needed, and maintaining confidentiality; ability to work under pressure and coordinate with multiple agencies. Must be able to lift up to 50 lbs and meet the physical/mental demands of emergency telecommunications, including travel-related requirements as described, and pass background checks and assessments.