Telecom IT Engineer (Onsite - Zambia)
On-siteLusaka, Lusaka Province, Zambia
Job Summary
Telecom IT Engineer (Onsite - Zambia) responsible for managing day-to-day operations of telecom platforms across BSS, CS, and VAS, ensuring high availability, stability, and performance; performing system health checks, monitoring, and proactive issue detection; leading incident management and RCA activities; supporting integration between telecom systems (HLR/HSS, SMSC, OCS, billing, CRM, provisioning) and monitoring interfaces (SOAP, REST, Diameter, FTP, MQ); supporting activation/deactivation/modification workflows, provisioning data flows, and data integrity; tracking system performance, capacity planning, and optimization; participating in change, release, and configuration management; maintaining comprehensive documentation and reporting; requiring a Bachelor’s degree, 2+ years in telecom IT operations, and 24/7 production support mindset.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or related field
- 2+ years of experience in telecom IT operations or system support roles
- Strong exposure to BSS, CS, or VAS platforms in telecom environments
- Understanding of telecom architecture and service flows (end-to-end call/session lifecycle)
- Strong troubleshooting and analytical skills in complex distributed systems
- Ability to work in production support environments with 24/7 critical systems
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