Telecom Client Technician
On-siteHurricane, Utah, United States
Job Summary
Remedial repair, preventive maintenance, and system reliability services for ViaPath products at customer sites, including replacing telephony hardware, pulling cable, mounting network devices, and administering kiosk service. Prioritize and plan service calls, communicate updates, and escalate problems to Technical Support while defining issues, collecting data, and drawing valid conclusions. Troubleshoot wiring, 66-Blocks, Cutoff Switches, video visitation sessions, and tablet functionality; clear bill/paper jams and deposit monies at financial institutions. Serve as a positive Ambassador representing Service Excellence, interact professionally with customers and FACILITY staff, and handle special projects. Work in environments with access to government agencies, jails, and prisons, maintaining stringent security guidelines. Expect scheduled and unscheduled overtime, callouts, and daily travel to assigned territories in Hurricane, UT.
Required Qualifications
- High school diploma or general education degree (GED)
- Minimum of 2-4 years of related experience
- Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
- Proficient in Windows OS, MS Office, and other software programs that may be required
- Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
- Knowledge of wiring color code and fabrication of data cabling
- Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
- Must possess a valid driver's license
- Willingness and ability to travel to various customer sites daily with the potential for overnight trips
- Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts
Desired Qualifications
- The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.