Telecom Administrator Intern
On-siteCuritiba, Paraná, Brazil
Job Summary
Provide first-line customer support for Infobip's CPaaS solutions, addressing inquiries and resolving basic technical issues. Document existing processes and workflows related to customer support and CPaaS operations. Identify opportunities for process optimization and contribute to the implementation of improvements. Assist with registration management for new and existing clients, ensuring data accuracy and compliance. Support traffic control and traffic management activities, ensuring smooth and efficient service delivery. Participate in troubleshooting efforts to diagnose and resolve more complex technical issues under supervision. Engage in mentorship opportunities, learning from experienced professionals within the Infobip team.
Required Qualifications
- Currently enrolled in a relevant Bachelor's degree program (e.g., Computer Science, Engineering, Business Administration)
- Fluency in English and Portuguese
Desired Qualifications
- Strong interest in Customer Support and the CPaaS industry
- Basic understanding of Process Documentation and Process Optimization principles
- Ability to learn and adapt to new Tool Knowledge quickly
- Excellent attention to detail for Registration Management tasks
- Proactive and eager to learn about Traffic Control and Traffic Management
- Demonstrated ability to assist with Troubleshooting technical issues
- Strong communication and interpersonal skills
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