Telco Expert - Customer Lifecycle / CRM (m/f/d)
On-site · Ingolstadt, Bavaria, Germany
Ingolstadt, Bavaria, GermanyOn-siteFull TimeEntry LevelBachelors DegreeEnterprise
Type
Full Time
Level
Entry Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Telco Expert focused on end-to-end lifecycle blueprint from onboarding to pre-renewal; define post-purchase and always-on campaigns; own onboarding communication and feature education; develop cross- and upsell logic during contract life; coordinate implementation with campaign, digital, compliance, and country teams; align lifecycle logic with proposition, retention, and CX/NPS insights.
Required Qualifications
- Degree in Business, Marketing, CRM, Digital Business, or similar
- Experience in lifecycle management, CRM, and customer engagement
- Translation of journeys into campaigns and communications
- Strong understanding of in-life value creation
- Strength in lifecycle and engagement management
- Solid understanding of campaign and communication logic
- Data-driven mindset
- Stakeholder management across markets and functions
- Structured, pragmatic execution
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