Técnico Servico Ao Cliente
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Install telephony, internet, and TV lines with required quality standards, ensuring rapid and excellent customer service for B2B and B2C fixed, mobile, and TV networks. Participate in the expansion and maintenance of the customer base by performing CTOs, CDPs, emendas, optical drop installations, and optical network testing and certification. Address external network maintenance and building adaptation demands, while repairing defects in lines, data, and TV services within strict deadlines. Execute internal and external service installations including telephone lines, broadband, and subscription TV. Maintain the Occupational Health and Safety Management System and implement the company's Environmental Policy in daily activities. Requirements include a high school diploma, basic computer literacy, a valid Category B driver's license, and skills for working at heights. Experience with GPON, IPTV, VoIP, and manual technical tasks is desirable.
Required Qualifications
- Ensino Médio Completo
- Conhecimento básico em Informática, Windows e Pacote Office
- Carteira de Habilitação - Categoria B ativa e definitiva
- Ter habilidades de trabalho em altura
- Cumprir os requisitos para manutenção do Sistema de Gestão de Saúde e Segurança Ocupacional
- Conhecer a Política de Meio Ambiente da Telefônica
Desired Qualifications
- Desejável conhecimento das tecnologias de GPON, IPTV e VoIP
- Desejável experiência e habilidades com trabalhos manuais e/ou técnico (ferramentas, fios, tomadas, eletricidade)
- Desejável experiência em atendimento ao cliente
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.