Técnico de Suporte - Pleno (Rondonópolis/MT)

Execute complex IT routines, monitor systems, and maintain hardware while ensuring information security. Act as a development agent for the IT department by training colleagues, standardizing processes, and supporting staff with hardware and software queries. Manage equipment inventory, control media lending, and update systems across workstations. Perform backups, restore services, and register incidents in the coordination software. Prepare meeting rooms with necessary audio and video conferencing equipment. Classify support tickets by priority and escalate complex cases to other professionals. Provide on-site and remote assistance to users, ensuring rapid restoration of normal service levels.