TECNICO DE SERVICOS AO CLIENTE B2C

Execute installations and repairs for FTTH and FTTA network technology at residential clients, addressing service failures such as latency, WiFi issues, and connectivity interruptions. Retrieve cables from canceled customers to free up lines for new clients, verify network access viability, and perform room changes or equipment relocations upon request. Manage upgrades when clients switch plans, conduct drop binning and identification, clean drops, and standardize irregular drops. Update project registrations and attend mandatory training sessions and meetings. Must reside in the Greater São Paulo metropolitan area with a complete high school education and a valid Category B driver's license. NR 10 and NR 35 certifications are desirable. Full benefits include medical and dental assistance, meal allowance, life insurance, company vehicle, and extended parental leave.