TechOps Generalist
On-site · Melbourne, Victoria, Australia
Job Summary
Provide hands-on 1st, 2nd, and 3rd line IT support; own TechOps work across identity, devices, SaaS, networking, and office infrastructure; balance reactive support with proactive, planned improvements; contribute to technical projects that improve security, reliability, and scalability; design, improve, and automate systems and processes to reduce manual effort and operational risk; collaborate closely with Security, Engineering, and other teams; support offices in Melbourne and Japan, with potential expansion across APAC; identify recurring problems and help build long-term solutions; example TechOps projects include macOS and Windows MDM improvements and migrations, Identity provider and SSO improvements, device trust and posture compliance solutions, phishing-resistant authentication factors, office networking, AV, and access control improvements, SaaS migrations and integrations.
Required Qualifications
- Must have
- Strong hands-on experience in an IT, TechOps, or systems-focused role
- Deep knowledge of Windows and macOS, with confident troubleshooting skills
- Hands-on experience providing 1st, 2nd, and 3rd line support
- Comfort operating in highly ambiguous environments and managing competing priorities
- A strong technical foundation across identity, MDM, SaaS, and networking
- Ability to communicate clearly with both technical and non-technical stakeholders
- A people-first mindset and a conscientious approach to decision-making
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.