TechOps, AI Operations & Automation Specialist
On-siteJakarta, Jakarta, Indonesia
Job Summary
Develop automation for internal workflows using AI/LLM platforms, chatbot tools, and integration frameworks while ensuring solutions are secure, scalable, and aligned with engineering standards. Maintain troubleshoot automation code, merge requests, and CI/CD pipelines in GitLab, then improve existing automation by refactoring and hardening solutions over time. Assess, investigate, and resolve incidents affecting automations, participating in war-room calls as needed to communicate status and recovery progress to stakeholders. Utilize observability tools like Elasticsearch, Kibana, and Datadog to monitor automation health, identify root causes, and maintain SOPs, runbooks, and operational documentation. Contribute actively to Agile ceremonies and identify opportunities to reduce manual effort through code and automation.
Required Qualifications
- 3+ years of experience in automation engineering, software engineering, platform engineering, or a related technical role
- Hands-on experience with GitLab, including repositories, merge requests, pipelines, CI/CD, and basic platform troubleshooting
- Working knowledge of Agile ways of working, including sprint planning, daily stand-ups, backlog refinement, sprint reviews/demos, and retrospectives
- Experience following an incident management process, including assessment, war-room participation, status communication, and post-incident follow-up
- Familiarity with AI/LLM platforms such as Claude, ChatGPT, or similar automation platforms to develop workflow automation
- Experience with Atlassian Forge, Slack-Bolt, workflows, and chatbot integration frameworks
- Knowledge of observability and monitoring tools such as Elasticsearch, Kibana, Datadog, or similar platforms
- Expert in pattern recognition and root cause analysis
- Scripting and automation experience in Python
- Daily working fluency with Jira, Confluence, and Slack
- Experience deploying and operating chatbots, automation, or integration applications in production
- Understanding of SLA management, incident impact, and breach analysis
Desired Qualifications
- Exposure to Dynamics 365 or similar ticketing systems for escalation workflows is beneficial
- Experience building automation on workflow platforms such as n8n, Workato, or serverless integration frameworks is an advantage
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