Technology Support Sr. Analyst - Desktop
$63,003–$94,370 year
On-site · New York City, New York, United States
New York City, New York, United StatesOn-siteFull Time$63,003–$94,370 yearSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Provide elevated desktop support for front-office users within a fast-paced trading environment, resolving complex hardware and software issues via remote, telephone, or on-site assistance; coordinate with third-party vendors and peer technology teams to diagnose and resolve incidents, ensure adherence to service levels, and communicate technical information clearly and empathetically to clients and colleagues.
Required Qualifications
- Experience with Corp mobility
- Office products
- Windows 11
- Collaboration tools (Webex, Zoom, Teams)
- Oral and Written Communications
- Adaptability
- Customer and Client Focus
- Analytical Thinking
- Problem Solving
- Production Support
- Technical Troubleshooting
- Attention to Detail
- Customer and Client Focus
- Emotional Intelligence
- Issue Management
- Oral Communications
- Written Communications
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.