Technology Support Specialist
HybridAustin, Texas, United States
Job Summary
Provide technical support for endpoint computing devices, audiovisual technologies, and networking systems by managing helpdesk requests via phone, email, chat, and in-person interactions. Deploy and maintain software tools, install desktop operating systems, and troubleshoot connectivity issues while maintaining accurate records of maintenance activities and resolutions. Create technical documentation, manage hardware inventory, and ensure compliance with security policies. Support TMA-sponsored conferences and meetings with operational equipment. Requires a college degree in Information Systems, Electrical Engineering, or Computer Science and 6 to 12 months of relevant experience.
Required Qualifications
- college degree in related field in Information Systems, Electrical Engineering, Computer Science or similar
- ability to understand and follow oral and written instructions
- ability to deal effectively with other TMA employees
- organized
- able to handle multiple tasks
Desired Qualifications
- 6 months to 1 year experience in a position with similar responsibilities
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