Technology Support Specialist
On-site · Broomfield, Colorado, United States
Broomfield, Colorado, United StatesOn-siteFull TimeEntry LevelNot SpecifiedInvestment BankingEnterprise
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Enterprise
Industry
Investment Banking
Job Summary
Provide first-line hardware, software, and network support via live chat and service requests; diagnose using diagnostic tools to identify and resolve issues, aiming for minimal downtime and optimal system functionality. Contribute to process improvements by identifying optimization opportunities and documenting outcomes. Work within the Corporate Data Center Services team to support technology systems and uphold high customer satisfaction through effective troubleshooting and clear documentation.
Required Qualifications
- Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
- Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
- Baseline knowledge of typical technology operational issues
- Ability to balance tasks while documenting outcomes
- Familiarity with troubleshooting techniques for hardware, software, and technology systems
- Capability to document issues, procedures, and root cause analysis
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