Technology Support Specialist
On-site · Aurora, Colorado, United States
Job Summary
Technology Support Specialist role in JPMorgan Chase's Corporate Sector Infrastructure Platforms- Data Center Services Team. Provide basic first-line support for hardware, software, and technology issues via live chat and service requests, using diagnostic tools to identify and resolve issues with minimal downtime. Apply knowledge of hardware, networking concepts, and operational management to maintain technology systems and contribute to process improvements. Requires up to 6 months of end-user support experience, familiarity with incident/service request management, and ability to document outcomes. Focus on delivering efficient, customer-focused service in a dynamic environment.
Required Qualifications
- Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
- Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
- Baseline knowledge of typical technology operational issues
- Ability to balance tasks while documenting outcomes
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.