Technology Support Specialist II
On-site · Columbia, South Carolina, United States
Job Summary
Onsite Technology Support Specialist II in Columbia, SC. Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond to requests from customers; ensure documentation and processes are current as business and technology changes evolve. May have in-depth knowledge or experience in specific areas. Daily duties include troubleshooting and restoring technical service and equipment problems, maintaining knowledge databases, proactive system monitoring, data analysis to gauge business impact, and other administrative tasks. Requires strong customer service and problem-solving skills, ability to guide customers on hardware/software issues, and familiarity with Citrix, VPN, and Microsoft products. Education includes a Bachelor's or Associate degree in CS/IT or related field (or equivalent experience). Role is onsite with a standard 8-hour shift, 40 hours/week; credit check and C2 eligibility are required. Nice-to-have skills include Citrix, VPN, and Microsoft Outlook/Teams.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology or job related degree OR an Associate Degree in Computer Science, Information Technology or other job related degree OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience
- Credit check is required for this role
- C2 eligibility is required
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