Technology Support Specialist
$56,160–$68,640 year
On-siteCheektowaga, New York, United States
Cheektowaga, New York, United StatesOn-siteFull Time$56,160–$68,640 yearMedium
Full TimeMedium
Job Summary
Provide Level I and II end-user IT support, troubleshooting hardware, software, telecommunications, and audio-visual equipment while managing help desk tickets. Deploy and configure corporate devices using Microsoft Intune, create training materials, and conduct user sessions. Assist in hardware and software application implementation within a clinical environment. Monday-Friday, 8am-4pm on site with on-call rotation. $27 to $33/hour depending on experience. Associate degree in computer science preferred with 1 to 2 years of LAN/WAN support experience.
Desired Qualifications
- Associate degree in computer science (or related field) preferred
- ITIL certification Preferred
- 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred
- 1 to 2 years of experience with various microcomputer repair techniques
- Working knowledge of Microsoft Office 365 preferred
- experience with Microsoft Intune and/or Microsoft Endpoint
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