Technology Support Specialist
$62,400–$72,800 year
On-siteCarmichael, California, United States
Job Summary
Delivers exceptional customer service by handling support requests via phone, email, web, and walk-in, providing troubleshooting assistance and introductory training on Eskaton software tools. Troubleshoots and resolves network and Wi-Fi connectivity issues while maintaining computer hardware, coordinating with vendors, and replacing parts as necessary. Configures user accounts, manages software and hardware using Intune and imaging processes, and develops internal IT documentation. Escalates unresolved issues to IT system administrators and project managers. Requires two years of college and four years of experience with Microsoft 365. Starting pay ranges from $30 to $35 per hour.
Required Qualifications
- Two years of college with emphasis in computer technology or a combination of college education and equivalent work experience
- Appropriate certification levels for the technology in use at Eskaton
- Certification such as A+, Network+, and especially Microsoft 365
- Four or more years of experience
- Two years required with Microsoft 365
- Experience working with a team to resolve support tickets
- A working knowledge of modern information technology systems including Microsoft 365
- Knowledge of installing and maintaining software, computer equipment, and business applications
- Understanding of IT procedures, including cybersecurity, backup and recovery, file management, documentation, troubleshooting steps, basic networking, and customer support
- Must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen
- Must sign an arbitration agreement as a condition of employment
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