Technology Support Specialist - Department of Technology
$60,798,400–$72,966,400 year
On-siteCharlottesville, Virginia, United States
Job Summary
Support personal computers, iPads, and peripherals while providing software and network connectivity to students, administrators, and instructional staff. Prioritize and resolve incident tickets for specific sites, ensuring system availability for high-stakes testing and facilitating equipment relocation. Collaborate on testing, configuration, and roll-out of applications, updates, and network hardware, and serve as a technical advisor for student-led help desks. Manage inventory and asset projects across assigned sites, communicate system changes and issue resolutions to clients, and lead cross-training for technical staff. Work in a fast-paced environment traveling to multiple school sites to diagnose complex hardware and software issues.
Required Qualifications
- Bachelor's degree in Computer Information Systems
- Strong communication and organizational skills
- Strong working knowledge of Active Directory
- Strong working knowledge of Windows 10 client environment
- Strong working knowledge of MAC
- Strong working knowledge of Apple iOS
- Ability to learn new technical skills quickly
- Ability to solve and address complex technical problems effectively
- Possession of a valid driver's license issued by the Commonwealth of Virginia
- Ability to work in small closed areas without heat or air conditioning
- Ability to work with electrical and electronics equipment
- Continuous ability to communicate by telephone
- Regular use of computers, printers, and other peripherals
- Frequent operation of vehicles for traveling to locations throughout the School Division
- Ability to work in a fast-paced environment
- Ability to balance multiple tasks at once
- Ability to diagnose and resolve complex issues with a variety of technology hardware and software platforms
- Ability to exhibit empathy
- Ability to pay attention to detail
- Ability to commit to tasks
- Ability to manage customer expectations
- Ability to consult with school and department leadership
- Ability to communicate proactively
- Ability to collaborate with teachers and other staff
- Ability to support users at a variety of technical levels
- Ability to ensure incidents and issues are properly documented
- Ability to manage a complex work load across multiple sites
- Ability to prioritize projects and tasks
- Ability to maintain professional relationships and open communications with instructional, administrative, and classified staff
- Ability to provide solutions and remedies as needed
- Ability to work collaboratively as an active and contributing team member
- Ability to guarantee the availability of computer systems
- Ability to provide assistance with scheduled equipment relocation and new equipment
- Ability to communicate with clients regarding system changes and issues, problem resolution, and upcoming projects
- Ability to prioritize and resolve incident tickets for specific sites
- Ability to serve as the division-level contact for one or more technical projects or products
- Ability to develop and lead cross-training for other technical staff
- Ability to ensure appropriate quality checks occur across the organization
- Ability to adhere to Board policies and procedures
- Ability to serve as the technical advisor and technical leader in student run help desks and programs
- Ability to perform other various duties as assigned
- Ability to lift and carry items for extended periods of time
- Ability to climb on ladders up to 16 feet
- Ability to work in tight and confined spaces
- Ability to handle small fragile computer components
- Ability to handle large components weighing up to 50 pounds
- Ability to work with multiple school sites in their technology-rich environment
- Ability to facilitate the effective operation of all types of technology
- Ability to apply the technical knowledge necessary to support the mission and vision of Albemarle County Public Schools
Desired Qualifications
- Appropriate A+ and hardware and/or software vendor certifications
- Various brand relevant certifications
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