Technology Support Lead - Software Asset Optimization Owner
On-siteOhio, United States
Job Summary
Manage software licensing, contracts, and inventory for major vendors like Microsoft, IBM, and Oracle, while researching complex terms and maintaining accurate records across traditional and modern license management systems. Create compliance reporting to support cost control and pre-audit readiness, performing periodic internal audits to reconcile entitlements against deployments in physical, virtual, and cloud environments. Partner with product owners to optimize usage ahead of renewals and project manage contract renewal activities across interdepartmental teams. Identify and remediate license gaps when consumption exceeds contractual rights, collaborating with Vendor Management, Sourcing, and Legal as needed. Ensure high data quality and drive optimal outcomes for internal customers through proactive financial forecasting and budget planning.
Required Qualifications
- 7+ years of experience managing software assets across on-prem, SaaS, and/or public cloud environments
- Strong understanding of software license metrics and software contracts (e.g., entitlements, use rights, restrictions, audit clauses) and how they apply within Software Asset Management (SAM)
- Experience reading, interpreting, and operationalizing software license agreements and contract terms
- Experience with SAM tools such as USU/Aspera, Flexera, SNOW, or SamPro
- Familiarity with software discovery tools (e.g., ADDM, SCCM, Altiris) and/or inventory/CMDB systems
- Experience with license harvesting and/or large-scale end-user surveys
- Self-starter with demonstrated initiative and a proactive approach to problem-solving
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Collaborative working style with the ability to build productive relationships with internal customers and partners
Desired Qualifications
- Received Software Asset Management certifications from a recognized training provider
- Customer service mindset with a track record of delivering sustained high performance and customer satisfaction
- Ability to work well under pressure and interact effectively with varying levels of management
- Ability to manage multiple teams to facilitate the successful execution of a project's goals with optimal solutions
- Demonstrated ability to handle confidential information and communications appropriately
- Strong analytical skills in Excel; detail-oriented with the ability to synthesize complex data into clear, concise insights
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