Technology Support Lead
On-site · Jersey City, New Jersey, United States
Job Summary
Technology Support Lead responsible for ensuring the operational stability, availability, infrastructure management, and performance of production application flows. Lead incident, problem, and change management; design automation to reduce manual work; monitor production environments; escalate and communicate issues to stakeholders; guide day-to-day maintenance to ensure a seamless user experience; collaborate with developers, business users, and global production management teams to support full-stack technology systems.
Required Qualifications
- 8+ years of experience troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services
- Incident management – experienced in production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
- Hands on experience on scripting language, any programming language and debugging for production issue and system automations
- Hands on experience with private/public cloud, Kubernetes or equivalent
- Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency
- Experience with ServiceNow platforms
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