Technology Support Lead - Incident Management & Response (IMR)
On-site · Seattle, Washington, United States
Job Summary
Technology Support Lead for JPMorgan Chase’s Cybersecurity & Technology Controls Incident Management & Response (IMR) within the Global Incident Command Center and Security Operations Center. You will provide 24/7 incident management and response support, execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions across the lifecycle of cybersecurity events, act as frontline defense against incidents, collaborate with regulatory, compliance, privacy, and media teams, and drive continuous improvement of practices, processes, and internal tools. You will work with Cybersecurity Operations Incident Response teams and Enterprise Tech Product/Engineering teams to mitigate and remediate incidents, analyze operational metrics for process improvements, and contribute to governance and resilience of the firm’s infrastructure.
Required Qualifications
- Formal training or certification on technology support concepts
- Minimum of five years experience in an Incident Management or Incident Response function in an enterprise environment
- Demonstrated command and control, documentation, and communication skills
- Experience communicating technical topics to senior management from technical and non-technical backgrounds
- Strong understanding of ITIL framework and incident management tools
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