Technology Support Lead - Client Resiliency
On-site · Tampa, Florida, United States
Job Summary
Lead teams delivering end-to-end application or infrastructure service operations for production environments; ensure operational stability and availability; monitor production environments for anomalies and drive evolution of observability tools; escalate and communicate issues to business and technology stakeholders, and lead incident, problem, and change management in support of full stack technology systems; translate technical aspects to non-technical audiences and demonstrate strong communication and analytical problem-solving skills. Preferred experience includes Grafana, Geneos, Splunk, and knowledge of payment rails (Real Time Payments, ACH, Wires, Push to Card, eWallet, JPM Coin). Proficient in creating client-facing presentations with PowerPoint and guiding operations to maintain production stability.
Required Qualifications
- 5+ years of experience troubleshooting, resolving, and maintaining information technology services
- Solid technical background with hands on experience in digital technologies
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to translate technical aspects to non-technical audiences
- Strong follow up skills for tracking and remediation of identified actions
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