Technology Support III, Payments Technology
On-site · Singapore, Singapore
Job Summary
Technology Support III in Payments Technology team: ensure operational stability, availability, and performance of production application flows; troubleshoot, maintain, escalate, and resolve production service interruptions; provide end-to-end service delivery for business operations; monitor production environments and communicate issues to stakeholders; support incident, problem, and change management across on-premises and cloud environments; requires ITIL familiarity and a strong suite of Unix/Linux, scripting, and observability tools; shift role with weekend rotations.
Required Qualifications
- Bachelor's Degree in Computer Science or equivalent
- Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Possess technical skillset in Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra, monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)
- Experience with one or more general purpose programming languages and/or automation scripting
- Possess good working understanding of public cloud with AWS Certification as a plus.
- Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
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