Technology Support III
On-site · Bournemouth, England, United Kingdom
Job Summary
Technology Support III providing day-to-day production support for the ServiceNow platform within the Digital workflows team. Responsibilities include installing/upgrading/managing APIs for interacting systems, enhancing performance using ServiceNow best practices, troubleshooting complex code issues, automating, monitoring and maintaining systems in a distributed enterprise, ensuring performance/reliability, interfacing with internal customers and teams to validate implementations, and developing standard operating procedures. The role supports off-hours on-call rotation (one weekend per month) and requires collaboration with product owners, developers, and support teams, with a focus on continuous improvement and operational efficiency.
Required Qualifications
- Experience in a production / application Support or Automation/Engineering role
- Experience of production management monitoring tools – e.g. Splunk, Grafana, APICA, etc.
- Experience with web front end development frameworks such as JavaScript, Python, JQuery, etc.
- Experience administering application servers, web servers, and databases.
- Experience working in an Agile Development environment
- Able to prioritize and manage workload and communicate issues clearly.
- Strong sense of ownership and pride in the work you do – taking accountability for the accuracy and completeness of assigned work and results
- Strong analytical and problem-solving skills
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