Technology Support III- Incident Response
On-site · Houston, Texas, United States
Job Summary
Technology Support III- Incident Response at JPMorgan Chase requires leading major incident management within a geographically distributed International Consumer Bank team. Responsibilities include responding to escalations from squads and vendors, owning and driving incident management processes to resolution, commanding incident bridges with squads and external vendors, assessing and prioritizing incidents by customer, regulatory, reputational, and financial impact, communicating incident status clearly to stakeholders, facilitating timely customer communications, leading post mortem discussions to identify root causes and eradication actions, ensuring progression of problem tickets to closure, driving a culture of learning to reduce repeat incidents, and contributing ideas to evolve processes and stakeholder relationships.
Required Qualifications
- Proven experience solving complex and major incidents in high availability, high transactional technical environments
- Demonstrated ability to lead with influence, work methodically and calmly under pressure, and collaborate to deliver outcomes
- Experience with incident, problem, event, and change management
- Excellent written and verbal communication skills across all levels of seniority
- Skilled at building and maintaining relationships
- Strong critical thinking abilities
- Ability to take charge and drive situations forward
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