Technology Support III Engineer
On-site · Glasgow, Scotland, United Kingdom or Scotland, United Kingdom
Job Summary
Technology Support III Engineer in FRAME (Corporate Technology – CDAS – DCE) ensuring operational stability, availability, and performance of production application flows; troubleshoot and resolve production service interruptions; monitor FRAME's microservices, Databricks integrations, and AWS infrastructure; collaborate with modelers, data scientists, and stakeholders; apply ITIL-based incident, problem, and change management; implement automated workflows for model execution, governance processes, and data pipelines.
Required Qualifications
- Significant experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
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