Technology Support III- Endpoint Device Management
On-site · Jersey City, New Jersey, United States
Job Summary
Technology Support III role at JPMorgan Chase focusing on enterprise endpoint device management. Responsible for Level 3 support across Windows, Mac, and Mobile endpoints, administering Omnissa UEM Workspace ONE, maintaining high availability and proper configuration, enforcing policies to sustain stability, monitoring enrollment/compliance/security posture, lifecycle management, and collaboration with security, networking, and application teams. Includes documenting procedures, supporting incident/problem/change management, and contributing to continuous improvement of device management operations.
Required Qualifications
- 3+ years of experience or equivalent in troubleshooting, resolving, and maintaining enterprise device management services
- Hands-on experience administering Omnissa UEM (Workspace ONE) or similar enterprise mobility management platforms
- Technical expertise managing Windows, macOS, iOS, and Android devices in enterprise environments
- Experience supporting infrastructure in both on-premises and public cloud environments
- Proficient in observability and monitoring tools and techniques for endpoint management platforms
- Experience executing ITIL processes (incident, problem, change)
- Strong understanding of MDM, MAM, and UEM concepts
- Ability to work collaboratively in cross-functional teams
- Strong communication and documentation skills
- Analytical approach to problem-solving and incident management
- Commitment to high standards of operational excellence
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