Technology Support I - AI
On-siteJersey City, New Jersey, United States
Job Summary
Monitor production environments for anomalies and address issues using standard observability tools like Splunk and Grafana. Troubleshoot, maintain, and resolve production interruptions across full-stack technology systems, applications, and infrastructure. Apply AI-assisted practices to identify recurring patterns and validate remediation actions aligned with resiliency and security expectations. Escalate complex situations and communicate solutions to business and technology stakeholders. This role supports operational stability within the Commercial & Investment Bank, leveraging enterprise-authorized AI capabilities for incident triage and trend analysis.
Required Qualifications
- B.S. in Computer Science with focus in AI
- Experience troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale environment, on-premises and multi cloud (AWS EC2, RDS, Elastic Beanstalk and/or GCP)
- Proficiency in scripting and programming (Python, Java, React, JavaScript) and database systems (SQL/MySQL)
- Experience with observability and monitoring tools like Splunk/Grafana
- Experience using enterprise-authorized AI capabilities to support production workflows, with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain
- Exposure to various framework processes like ITIL
Desired Qualifications
- Experience in monitoring production environments and performing root-cause analysis and debugging on production application defects
- Hands-on experience providing technology/production support using enterprise-authorized AI capabilities — e.g., AI-assisted incident triage, trend analysis, run-book retrieval, and validated remediation, with strong output-validation habits and awareness of data sensitivity
- Experience with general-purpose programming languages and/or automation scripting
- Working understanding of multi public cloud; exposure to AWS Cloud
- AWS Amplify, GCP Cloud Run / Compute Engine / Cloud SQL, full-stack development, AI-driven tool development, API integration experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.