Technology Specialist (EU)
On-siteParis, Île-de-France, France
Job Summary
Provide day-to-day technology support for the EU team across hardware, software, networking, printers, mobile devices, and business applications. Act as the primary technology contact for the EU office while partnering with HQ IT teams on standards, escalations, and ongoing operational support. Support onboarding and offboarding processes including device setup, account provisioning, access management, and inventory tracking. Assist users with operational platforms including NetSuite, Shopify, Celigo, and Focus 10 by troubleshooting issues and maintaining functionality. Maintain and troubleshoot Microsoft 365, Google Workspace, Wi-Fi, endpoint management, and office technology infrastructure. Monitor support tickets, document recurring issues, and improve IT processes and user experience. Work independently to prioritize and resolve technical issues while serving as the primary technology owner for the EU region.
Required Qualifications
- 3 + years of experience in IT support, systems administration, or a similar technical support role
- Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and common SaaS platforms
- Comfortable working independently in a regional office environment while partnering closely with HQ IT teams for standards, escalations, and project coordination
- This position is based in Paris
Desired Qualifications
- Exposure to or experience supporting business systems such as NetSuite, Shopify, Celigo, Focus 10, or ERP/integration platforms is strongly preferred
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