Technology Solutions Director
$135,000–$150,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Lead client engagement, solution design, and technology implementation for adm Indicia's platform by partnering with senior stakeholders to translate business requirements into actionable technology strategies. Conduct discovery workshops, deliver demonstrations, and manage monthly reviews to ensure clients realize measurable value while acting as the primary escalation point for regional inquiries. Collaborate with development teams to define scopes, track progress, and drive operational efficiencies across the Americas through continuous innovation and platform optimization. Mentor the Technology Solutions team and develop implementation roadmaps that align with global standards.
Required Qualifications
- 10+ years of experience in Technology Solutions, Service Management, Customer Success Management, or a related client-facing technology role
- Strong consultative experience working with enterprise clients and cross-functional stakeholders
- Demonstrated understanding of technology solutions and their application across local markets and regional organizations
- Strong technical aptitude with the ability to communicate complex technical concepts in business-friendly language
- Excellent verbal and written communication skills with strong presentation capabilities
- Proven ability to build and maintain long-term relationships across complex organizations
- Strong commercial understanding of technology solutions and SaaS go-to-market strategies
- Knowledge of emerging technologies, competitive technology solutions, and market trends
- Strong problem-solving, conflict management, and stakeholder management skills
- Experience leading cross-functional teams and managing multiple complex technology initiatives simultaneously
- Ability to guide onshore and offshore development teams while balancing client expectations and business priorities
- Hybrid - 2 days/week in office
Desired Qualifications
- Strong consultative technology leader with strong client relationship management skills
- the ability to translate technical concepts into business solutions
- experience leading cross-functional teams while delivering exceptional customer outcomes
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