Technology Services Support
On-siteSmithfield, North Carolina, United States
Job Summary
Support technical needs across Johnston County Public Schools by managing account provisioning, troubleshooting incidents, and maintaining district technology inventories. Resolve work assignments via the incident management system, communicate corrective steps to stakeholders, and oversee technology-related purchases by collaborating with vendors and providing district guidelines. Serve as a liaison between schools, support teams, and technology groups while managing Gaggle student safety services and the department fleet inventory. Work within the maintenance and technology support platform, adhere to Technology Finance Procedures, and provide office assistance to the supervisor. Requires a valid North Carolina driver's license, strong communication skills, and the ability to lift 10 lbs or more.
Required Qualifications
- Associate's degree, preferably in Information Technology or Business from an accredited college/university or equivalent training and/or experience
- Ability to multi-task and function independently
- Strong communication and customer service skills
- Ability to communicate effectively in written and oral forms
- Must have a valid North Carolina driver's license
- Strong knowledge of Gmail and Google Apps for Education
- Ability to use Excel spreadsheets
- Must be able to frequently or consistently lift, carry, push, pull or otherwise move objects weighing 10 lbs or more
- Must be able to physically perform the basic life operational functions of fingering, grasping, kneeling, sitting, walking, stooping, reaching, lifting, pushing, pulling, talking, seeing, hearing, and repetitive motion
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