Technology Services Group (TSG), Technician II
On-site · Midland, Texas, United States
Job Summary
Technician II at UPS Technology Services Group (on-site role in Midland, TX). Not a remote or flex location position; employee must come into the facility for regular schedule. Responsible for delivering IT services, support, and project deployments, leveraging root cause analysis, KPIs, SLAs, cross-functional teamwork, and vendor relationships. Leads and coordinates delivery of customer experience for information technology services; manages cost, equipment inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure. Provides technical training and development, plans and tracks projects, and ensures effective engagement with customers. Requires knowledge of Windows operating systems, VPN, Symantec, Remote Desktop Apps, Active Directory, and web browsers; preferred certifications such as A+ and Network+. Must be able to travel to UPS facilities and lift up to 70 pounds as part of the role.
Required Qualifications
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
- Must have a valid driver's license
- Must have reliable transportation
- Ability to travel by car to various UPS facilities
- Ability to travel overnight for periods of up to 1 week
- Must be currently located in the same geographic location as the job or willing to relocate yourself
- Knowledge of Microsoft Operating Systems (operating systems/software)
- Experience with VPN, Symantec, Remote Desktop Apps, Active Directory and various Web browsers
- Preferred Technical Certifications such as A+, Network+
- Preferred Experience troubleshooting thermal printers
- Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment weighing up to 70 pounds
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