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RakutenPosted 1 month ago

Technology Program Manager - CIO Office, IT Strategy Department (ITSD)

On-siteTokyo, Tokyo, Japan

Full TimeEnterprise

Job Summary

Lead cross-functional strategic initiatives sponsored by the CIO Office, translating technology priorities into actionable roadmaps and managing risks to ensure successful delivery. Support enterprise technology strategy through benchmarking, trend analysis, and the development of business cases for executive leadership. Improve organizational effectiveness by designing KPI and OKR frameworks, creating executive dashboards, and monitoring strategic performance. Own internal digital solutions by defining user stories, managing product backlogs in Jira, and coordinating UAT with development teams to enhance productivity. Prepare strategic communications and facilitate workshops to build alignment across Technology Divisions and corporate functions.

Required Qualifications

  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field
  • 7 to 10 years of experience in Technology Strategy, Program Management, Business Analysis, Product Management, PMO, Management Consulting, or a related field
  • Experience leading cross-functional strategic initiatives from planning through execution
  • Experience defining business requirements and collaborating with software development teams
  • Experience with Agile methodologies, Jira, or similar project management tools
  • Experience writing user stories, defining acceptance criteria, and coordinating User Acceptance Testing (UAT)
  • Strong analytical, structured problem-solving, and executive communication skills
  • English: Working proficiency (TOEIC 900+ or equivalent)
  • Japanese: Native or bilingual proficiency

Desired Qualifications

  • Experience within a CIO Office, Strategy Office, Enterprise PMO, or Technology organization
  • Experience owning internal business applications or digital products
  • Experience with KPI / OKR frameworks and executive reporting
  • Knowledge of BI platforms such as Domo, Tableau, or Power BI
  • Familiarity with SQL and data analysis
  • Experience with AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Gemini, Claude)
  • PMP, Agile, Scrum, or Lean certification

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